Privacy Policy

Who We Are

Mug Boutique UK is a small UK business selling printed and personalised mugs. For any privacy question, contact us at Themugboutique@gmail.com.

What We Collect

• Contact details you provide at checkout (name, email, delivery address).
• Order details, including personalisation text and images you upload for custom mugs.
• Payment confirmations — card and PayPal payments are processed securely by our payment providers; we never see or store your full card details.
• Basic technical data (browser, device, pages visited) to keep the shop running smoothly.

How We Use Your Data

• To print, pack and deliver your order, and to send order confirmations and thank-you messages.
• To handle returns, replacements and damage claims.
• To respond to your messages and provide customer support.
• To meet legal, tax and accounting obligations.

Who We Share It With

We share only what is needed to fulfil your order: our payment processor (PayPal, which also processes credit and debit card transactions), our print and delivery partners, and our ecommerce platform provider. We never sell your personal data.

Your Rights (UK GDPR)

You have the right to access, correct or delete your personal data, to object to or restrict processing, and to data portability. To exercise any of these rights, email mugboutiqueuk@gmail.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Data Retention & Security

Order records are kept for up to 6 years for tax and legal purposes. Uploaded personalisation images are retained only as long as needed to fulfil and support your order. We use appropriate technical and organisational measures to keep your data secure.