Returns Policy
Standard 14-Day Returns
We offer a standard 14-day return policy on all non-customised, pre-printed mugs. However, in accordance with UK consumer law, items that are custom-printed, personalised with names/photos, or made-to-order are strictly exempt from the 14-day right to cancel or return.
To start a return on an eligible item, email Themugboutique@gmail.com with your order number within 14 days of delivery. Items must be unused and in their original packaging.
Personalised & Custom Mugs
Because every custom mug is printed to order from your own design, we cannot resell or restock it. Custom-printed, personalised and made-to-order mugs are therefore exempt from the standard right to cancel or return — please double check all spelling, names, and image selections before submitting your order. We print directly from the data provided at checkout and cannot offer refunds or replacements for customer spelling mistakes or low-quality images uploaded by the user. Please note that final printed ink colours may vary slightly from the digital proofs displayed on your screen due to monitor calibrations and the natural properties of ceramic sublimation coatings.
Damaged or Defective Items
If your mug arrives damaged, cracked, or with a printing defect, please notify us within 30 days of delivery. Send a photograph of the damage along with your order number to mugboutiqueuk@gmail.com, and we will arrange a free replacement or a full refund for the mug.
Refunds
Approved refunds are issued to your original payment method (PayPal or card) within 5–10 working days of us receiving the returned item or approving your damage claim.